I've been locked out for 5months now, and I haven't even been able to speak to a human, I on the other hand, have sent in my iD over 100 times.I was unable to provide the code from the old phone since I no longer have access to it disconnected, I have provided my valid fl government issued drivers license. Every time I attached the JPEG image in color, I get the same automatic response, asking me to submit a government issued ID which I already have done. Over and over the automatic system is not recognizing that I am indeed providing the proper valid government issued ID with my name and date of birth attached as requested. The image of my valid Florida government drivers license is clear so that you may confirm my real name and my date of birth along with my picture. I have uploaded the requested information several times, but yet I get the same automated response in less 20 seconds saying that I need to provide a government iD, which is exactly what I have been doing over and over. Ms. Housewife Hippie, is there anyway you can help me? I've done everything, 24 hour lock out, nothing changes "I'm still locked out". Maybe Berry can look up my account? Please help!!!! Facebook.com/angelreyes
I'm so sorry, AngelReyes, but I don't think I can be much help. Five months already? That's crazy. Unfortunately, the email from Barry came from a generic Facebook support email and won't be any use to you. I've received other emails from people in similar positions to you and there seems to be no rhyme or reason as to when or how people regain access to their accounts. After five months, though, I think I'd just give it up as a lost cost and start from scratch with a new account. I'm so sorry I can't be of more use to you.